Currently im filling out stuff with Visa to get my money back because i bought a hat for somebody for Christmas and now since they said its not in stock that they will not give me my money back but store credit. I argued with them but they seem to not want to credit my money back because THEY are the ones who do not have this product in stock. Nothing on there site said out of stock and now they will not return the money even though THEY do not have the product. What a fraud.
Whatever you do do not use
http://www.woodysgarage.com
who go through BOARD PARADISE!

That is fraud.

I wouldn't be suprized if they try and charge you a 20% "restocking fee"

Hands down one of the worst Return Policies I have ever seen.
You can guarantee I'll never order a thing from that site.



Return & Exchange Policy

Customers may return merchandise for exchange or store credit only! NO REFUNDS!
Customers must pay all shipping costs associated with returns and exchanges.
All returns & exchanges require a Return Authorization from Boardparadise before you send the item(s) back.
Click here to request a Return Authorization
Returns & Exchanges MUST be done within 15 days from the date of purchase.
Merchandise ordered during the month of December must be returned or exchanged by January 15th
Boardparadise does NOT refund shipping charges. NO EXCEPTIONS.
All returns/exchanges are subject to a 20% restocking fee (with a minimum fee of $5).
Returns & Exchanges may take up to 10 days to process from the date the merchandise was received by Boardparadise.
If a customer refuses delivery of a package boardparadise.com reserves the right to charge to the customer any fees incurred.

yes it is...im taking the hit because they do not keep there site updated.
I already working with Visa on this. I just wanted to make it clear not to buy from these people.

man, my buddy just got a board from there, he ordered a JS and supposedly there were no problems...but that sucks, that policy is total bs.

-------------------------
-----------------------me vale verga.

if its not in stock, are they going to order it and ship it or drop ship it to you? Was that the understanding or were you under the impression that you would have it in a few days? What was promised? Have they already ordered it for you? seems to me there is more to this story. There is plenty of time until xmas for something that needs to be ordered, especially wholesale by a retail site/ store. Now if they said it was on back-order and there was no way to get it to your buddy by xmas, then I agree that they should give back your money. Unless the hat is special, seems to me if I was stuck I'd get something else that they actually have (if they have anything in stock at all!) and after you get it spread the word about them like you are doing now. As a matter of fact, I'd email this thread to a manager in customer service.

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FYI: It looks like anything tied to this "Boarders Paradise" store are piss poor in the customer service area (some of this is boderline theft IMO), seems to be an ongoing pattern...no wonder these clowns have serveral aliases:

http://www99.epinions.com/Board_Paradise_Online_Store

www.boardersparadise.com seem to bring up:

http://www.wake-space.com/

There isn't anymore to the story. I have all the receipts that state that this will be shipped to me. They said the site stated "Out of Stock" which it does now, BUT when you order it now you get a statement saying "Out of Stock" unlike the one I got that said Thanks will be shipping it to you. I have both print outs to prove it. Very poor customer serve too. They wouldn't even let me talk to a manager or anything......they made the mistake with there site now they will not give me my $$ back. Very Poor

Thanks Marcg for posting that. Very poor customer service. This site is about the owner first. Very poor. Im writing a few different agencies in regards to this matter so i can get my $$ back. The manager was suppose to call back but I did not get a call....now when I call they don't even answer the phone. Please spread the word about this site!!!!!

Dispute with card you used

Also-next time you talk, use the word bait and switch and lawyer and see how that goes

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Ograbac is a fat lazy bearer of false witness against people.....He is a hypocrite and fake christian.

I already talked with Visa to dispute the charge. Its not so much the $$ but the principle. After reading the reviews it seems many others have had the exact same thing happen.

Thanks ghostofbillsurf..i would try to do that but nobody answers the phone, returns e-mails, or calls me back.....

If Visa doesnt work i will report them to the better business bureau.

Not satisfied after going through appropriate channels: speaking with manager etc? Contact NJ Better Business Bureau
Filing a complaint with the BBB will usually prompt very quick action if your complaint is somewhat legit.

------------------
Registrant:
woodysgarage.com

+1.11 623 Eagle Rock Avenue West Orange, NJ 07052
,
United States

Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: WOODYSGARAGE.COM
Created on: 17-Jun-03
Expires on: 17-Jun-08
Last Updated on: 30-Apr-07

Administrative Contact:
, lukedodson@theclothinglab.com
woodysgarage.com
Luke Dodson +1.11 623 Eagle Rock Avenue West Orange, NJ 07052
,
United States
+1.9365601460

Technical Contact:
Dodson, Luke lukedodson@theclothinglab.com
woodysgarage.com
+1.11 623 Eagle Rock Avenue West Orange, NJ 07052
,
United States
+1.9365601460

Thanks wbsponger.

Tell them a lawyer will send a letter soon and if nothing is done they will take it from there.

learn a lesson, with all identity theft, and this.... Just head to your local surf shop and buy it... You will get customer sevice there as well as helping local business stay in business... U never know when u need something right away.

JTMONEY- come visit your buddies... He! he!


BTW- last year at xmas i had lots of parents who ordered thru CCS, and they ship u the next best alternative, which is not what kids wanted...

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Gaza surfers rip harder than...

Edited: 11/19/2007 at 02:54 PM by Boardhousesurfshop

Seems to me that their "Return Policy" clearly states NO REFUNDS, but jtmoney is not in a situation where the "Return Policy" applies...after all, they didn't have the produce in the FIRST place, so how can they point him to their "Return" policy? He doesn't have anything to return!

Thanks for the heads-up; they'll get no business out of me either.

Boardhousesurfshop

Posts: 58
Joined: 05/07/2007


"learn a lesson, with all identity theft, and this.... Just head to your local surf shop and buy it... You will get customer sevice there as well as helping local business stay in business... U never know when u need something right away.

JTMONEY- come visit your buddies... He! he!"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
DON'T FORGET SPECTRUM and CATALYST!!! (I just had to throw that in there, Boardhouse)

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http://www.flickr.com/photos/flsurferzmom/
flsurferz@gmail.com
"I have heard there are troubles of more than one kind. Some come from ahead and some come from behind. But I've bought a big bat. I'm all ready you see. Now my troubles are going to have troubles with me!" Dr. Seuss

Edited: 11/19/2007 at 03:31 PM by Mama G

That's ok Mama G. I said your local surf shop... since u and many others are not close by, BH wouldn't be your local shop...

You can include, Goods, Capesurf, A1A surf, Cocoa beach surf and Skate, QF, NA, Neilson shop, Ocen Sports World, Red Dog surf shop, Surf Station, Compound, and many others

Any of these can save you from fraud!!!


L8R

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Gaza surfers rip harder than...